All prices are listed in US dollars. Authorized retailers will receive 50% off MSRP plus the cost of shipping. Prices are subject to change without notice.
We welcome custom orders. Please contact us at email@example.com for quantity requirements, artwork fees and production schedules.
A minimum order of $250 is required for orders. Initial orders must be paid for up front before items are shipped out. We will contact you with your order total and a digital invoice.
CHANGES TO ORDERS:
Any changes or cancellation to orders must be emailed to firstname.lastname@example.org within 48 hours.
METHOD OF PAYMENT:
Visa, MasterCard, American Express and checks are all accepted forms of payment.
DELIVERY & SHIPPING:
Though your shipment will likely go out sooner, please allow up to 4 weeks for your order to ship. Shipping/handling charges will be calculated and added to your order total when the order is ready to ship. We reserve the right to use our discretion as to the carrier to be used on any shipment. Your preferred carrier may be used if the you agree to assume any additional transportation charges.
DAMAGES / DEFECTS:
Please inspect all shipments immediately upon arrival. Please contact Open When at email@example.com within 5 days of receipt of damaged or defective shipments. Returned merchandise will be replaced with new merchandise. Returned merchandise will not be accepted if it is held for more than 15 days after receipt.
RETURNS / EXCHANGES:
Wholesale merchandise may not be returned or exchanged. We only accept returns in the case of defective merchandise as noted above.